FAQs

FAQs

When will I receive my order?

Each of our products are made to order, processing times vary but usually fall into the 3 to 7 day range. Some items may take up to 2 weeks, then you can add shipping times to that generally 5 to 10 days for flat rate shipping within the U.S. and longer for international orders

Return Policy 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

We do not offer returns for buyers remorse, wrong address  or size exchanges please use size charts when ordering to ensure our products fit before ordering 

Shipping 

All other products featuring our designs are available for worldwide shipping , shipping times vary based on location 

Why does my order look different than the image on website?

Color differences 

Colors may look different on the printed item than they appear on your monitor. This may be due to different reasons: 

  • Every screen displays colors differently. A combination of brightness, contrast and saturation can change color effects significantly.
  •  Due to our sublimation process, graphics may shift up to 2 inches when printed.  on all-over-printed apparel. Also, white streaks/creasing cannot be avoided with our sublimation process. These marks are most common under the arms of the garments and near stitching (sides, collars, shoulders, etc). 

Disclaimer about direct-to-garment printing

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent.